Documentation

Warranty Information
Chase Bliss Audio Non-Transferrable Limited Warranty 

Warranty
Chase Bliss Audio warrants the product to be free from defects in material and workmanship for a period of one (1) year from the original date of purchase. If the product fails within the warranty period, Chase Bliss Audio will repair or, at our discretion, replace the product at no cost to the original purchaser. If the one year warranty has expired, Chase Bliss Audio can repair units for a reasonable cost, depending on the damage.

Exclusions
This warranty covers defects in manufacturing discovered while using this product as recommended by Chase Bliss Audio. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.

Limits of Liability
In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. Chase Bliss Audio will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Chase Bliss Audio be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. Chase Bliss Audio disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.

How to Obtain Service Under this Warranty
Contact Chase Bliss Audio through email, joel (at) chaseblissaudio.com, for Return Authorization and information. Proof of original ownership may be required in the form of a purchase receipt.

Return Policy
Chase Bliss Audio products come with a 30-day money back guarantee (shipping not included). If you are not satisfied with your Chase Bliss Audio product, please contact us via email within 10 business days of the original purchase date to receive an RMA number. After you receive your RMA, ship your product via a guaranteed, trackable shipping service (UPS ground, FedEX ground) to the address provided with the RMA. 

  • Products sent back to Chase Bliss Audio for return must have an RMA number clearly marked on the outside of the shipping box.
  • Products must be returned in new condition, shipped in the original packing material to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee and/or store credit only. We reserve the right to deny a return in the case of excessive wear.
  • The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
  • Return shipping cost is the responsibility of the customer.
  • After receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within 7 days. Returns may be denied if returned more than 7 days after an RMA is requested.
  • Once the returned product is received at our facility, refunds are processed within 5 business days.
  • “Scratch and Dent” products are sold as-is and not eligible for refunds.
Privacy Policy

Chase Bliss Audio LLC (“Chase Bliss”) does not sell customer information such as
email addresses or telephone numbers to third parties. We maintain customer phone
numbers in our own records only so that we can contact you. We do no “direct
telemarketing” by telephone, and we will not offer your name and phone number to
any company that does. Like other companies in our industry, we periodically send
out news and offers via email to customers who have purchased our products and/or
signed up to receive promotions. If you sign up for our newsletter, we will only use
your email address to send you information about Chase Bliss Audio and related
information. If you ever want to stop receiving communications from us, please click
the “unsubscribe” link in our email, and we will remove you from our newsletter
subscriber list.

Policy Changes
Chase Bliss provides its services to you subject to the above policies which may be
updated and/or revised from time to time by Chase Bliss without notice to you, and
which become effective when posted. Please refer to this page to review our most
current policies and terms of use.

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